Orders will ship from the Historic Sites Association head office within 1-3 business days. We ensure your items are packaged securely to arrive to you in pristine condition, however we do use repurposed packaging materials whenever possible to reduce waste. We try our best to apply accurate shipping calculations at checkout, but in the event of a significant overcharge, you will be refunded the difference. Our webstore is currently setup for ordering within Canada and the United States. International customers should use the contact information below to obtain a shipping quote and arrange payment.
Our online store accepts payment from major credit cards on the Stripe platform. Your credit card information is processed securely online. See the following from Stripe’s Policies:
“When you use Stripe Checkout on a merchant’s website to store your payment credentials, we will gather and store your payment card information, your email address, your mobile phone number, and billing and shipping address. We will use this information to complete purchases that you choose to make on other websites or applications that also use Stripe Checkout, but only with your permission. We may also share your contact information, but not your card information, with merchants as part of your purchases. We will not share this information with other third parties except as a necessary part of providing our Website and Services. You should carefully review merchants’ privacy policies to better understand how each uses your information.”
Orders can also be processed over the phone by credit card. You can call or e-mail your selected items to us and we will confirm the order and shipping cost, and then contact you for payment. For a phone order, your credit card details are entered directly into the payment processing machine at the time of purchase and a hard copy is never produced, keeping your details secure and confidential.
If you would like to return one of your purchases, you can do so within two weeks of receiving your shipment. You should contact us prior to shipping your item back. Please note that the customer will be responsible for returning the item to the Historic Sites Association at their own expense. A refund will only be issued once the item is received and inspected. The item must be unused, in its original packaging and in resalable condition for a full refund. The following item categories are final sale only and not eligible for refund: sale items, earrings, and food. If you received a damaged or incorrect item, please see “damages” section below.
In the unlikely event that you receive an item that is damaged, or is not what you ordered, please contact us as soon as possible after receiving your order. Photos of affected items, and of defective shipping materials (if applicable), are a huge asset and should be forward to the e-mail address below.
While we strive to reflect our actual inventory in our webstore stock, there are occasions items are offered for sale when they are actually sold out. If such an event occurs, we will contact the customer to arrange for a substitute or refund. The inventory featured on the website is unique to the online store, and the exact items may not be available in each retail store. Also, the Heritage Shops themselves offer far more items than we could ever feature on our webstore. If you are looking for something in particular, please contact us! We are happy to try and help.
Online Store Contact: